Terms and Conditions
Terms and Conditions


These Conditions of Sale apply to the sale of products by OPENNATUR S.L., and therefore, at opennatur.com.

Please read these conditions carefully before placing your order with OPENNATUR S.L. By placing your order with OPENNATUR S.L., you agree to be bound by these conditions.

Purchase process

The duly registered USERS can buy at opennatur.com by the established means and forms. They must follow the purchase procedure of opennatur.com, during which several products can be selected and added to the cart and, finally, click on “Next” to process the order.

Likewise, the USER must fill in and / or check the information requested at each step.

Once the purchase process is completed, the invoice will be generated and will be sent together with the package / s.

The USER acknowledges being aware, at all times of the purchase, of certain particular conditions of sale that concern the product and that are shown next to the presentation or, where appropriate, image of it on its website, indicating, by way of By way of example, but not exhaustive, and understanding each case: name, price, quantity, components, product details, or characteristics; and acknowledges that making the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payment that intervene during the transactions carried out on opennatur.com could be archived and kept in the CUSTOMERS treatments in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD) and the rights of USERS in accordance with the privacy policy of opennatur.com.

Security and protection for buyers

OPENNAUTR offers secure payment, offering totally secure commercial transactions through credit / debit card. It has payment through virtual POS REDSYS.


The prices displayed on opennatur.com are established in Euros (€) and include taxes, except that, by legal requirement, especially in relation to VAT, a different matter is indicated or applied.

Shipping costs are not included in the final prices of the products. These will be included and detailed within the Cart section; and will include the costs of packaging, handling and shipping. They can contain a fixed and a variable part based on the volume or weight of your request.

Prices can change at any time, but possible changes will not affect orders or purchases with respect to which the USER has already processed.


Right of withdrawal

Unless one of the exceptions described below applies, the USER may withdraw his order without reason within 14 calendar days from the day the USER or a third party has indicated (other than the carrier / s) Receive the purchased items (or from the last item, component or part in case of delivery of a good consisting of multiple components or pieces).

For these purposes, OPENNATUR S.L. (Polígono Industrial Camí dels Frares, Carrer 0, nº 13, 25191 Lleida (Lleida)) of your decision to withdraw your order. In case you want to exercise the right of withdrawal, OPENNATUR will provide you with the necessary documentation requesting it at administracio@opennatur.com. It will be enough that you send your communication before the end of the 14-day withdrawal period and return the item to the aforementioned company address.

OPENNATUR does not assume ownership of the returned product until it is received at the return address. Opennatur.com reserves the right, at its discretion, to refund the amount of the product without demanding its return. In such case, the ownership of the product whose price has been reimbursed will not pass to opennatur.com.

Effects of withdrawal

OPENNATUR will reimburse you the price of the product and the regular shipping costs corresponding to the cheapest shipping option we offer, no later than 14 days after the day we receive the communication indicated above. OPENNATUR will use the same means of payment that would have been used for the initial transaction, unless another means is expressly agreed. In any case, the USER will not bear any fee that could be derived from said refund. We may retain the refund until we have received the items returned by the USER or until you provide us with proof of having returned the items, depending on what occurs first.

The USER must take into account that they must return the items following the available instructions from OPENNATUR within 14 days of the day you notified us of your withdrawal. The USER must bear the direct costs of returning such items; and will be responsible for the decrease in the value of the returned goods due to the manipulation of the articles (except when such manipulation is necessary to find out the nature, characteristics and functioning of the articles).

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

  • Products that do not allow their return due to hygiene or health protection reasons, if they have been unsealed after delivery, or that were, after delivery, inseparably mixed with other products.
  • Products that can deteriorate or expire quickly (for example, insects, pheromones, repellents, etc.).


Return and cancellation policy

Returns are not accepted due to the nature of our products. Cancellations must be communicated as soon as possible since, once the order has been sent, its cancellation will not be possible.

Shipping and delivery

Deliveries will be made at the national level (Spain, specifically the peninsula, the Balearic Islands and the Canary Islands).

Packages are generally dispatched within 24 hours after receipt of your payment, if the product is in our warehouse. In case of making multiple purchases in the same day, it will be sent in the same package.

Normally Opennatur.SL works with SEUR, ASM and Envialia for shipments. Opennatur S.L. will not be responsible for the mishandling of packages by the transport company (SEUR, ASM, Envialia).

In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery will be understood to be located in the territory of application of Spanish VAT if the delivery address It is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.

Our responsibility

OPENNATUR will not be responsible for:

  • Any losses that were not attributable to any default on your part.
  • Business losses (including loss of earnings, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred).
  • Of any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products between both parties was formalized.
Applicable law

These Terms of Sale are governed by Spanish Law, specifically this website is governed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI). Both parties agree to submit to the non-exclusive jurisdiction of the district courts of the city of Lleida.

Modification of the conditions of sale

OPENNAUTR reserves the right to make changes to opennatur.com, its policies and its Legal Notice and Privacy Policy, including these Conditions of Sale, at any time. The USER will be subject to the Legal Notice and Privacy Policy, policies and Conditions of Sale in force at the time they place their order, unless, by law or at the request of public authorities, a change must be made to said Notice Legal and Privacy Policy, policies or these Conditions of Sale (in which case, such changes may be applicable to any orders that you have previously made). If any of these conditions is declared invalid, null or for any ineffective cause, said condition will be understood to be excluded without said declaration affecting the validity or the enforceability of the other conditions.


In case of breach by you of these Conditions of Sale, and even when opennatur.com may not exercise any rights within its reach at that time, opennatur.com may make use of such rights and actions on any other occasion in which you could breach these Conditions of Sale.


We do not sell products to minors. The children’s products we sell must be purchased by adults. Children under 18 years of age may only use opennatur.com under the supervision of a parent or guardian.

Our data
  • Company name: OPENNATUR S.L., registered in the Barcelona Mercantile Register, Volume 32,788, Folio 183, Sheet B-217342
  • N.I.F .: B-62277017
  • Registered office: Camí dels Frares Industrial Estate, Carrer 0, nº 13, 25191 Lleida (Lleida)
  • Email: administracio@opennatur.com
Atenció al client Josep Martínez (+34) 973 28 93 09

Nom i cognoms

Motiu de la seva visita

Telèfon de contacte

El vostre correu electrònic


Com heu conegut OpenNatur?

Com preferiu que li contestem?

He llegit i accepto la política de privacitat

Tractem la informació que ens facilita per tal d'enviar-li publicitat relacionada amb els nostres productes i serveis per qualsevol mitjà (postal, correu electrònic o telèfon) i convidar-lo a esdeveniments organitzats per l'empresa. Les dades proporcionades es conservaran mentre no sol·liciti el cessament de l'activitat. Les dades no se cediran a tercers excepte en els casos en què hi hagi una obligació legal. Vostè té dret a obtenir confirmació sobre si en OPENNATUR SL estem tractant les seves dades personals per tant té dret a accedir a les seves dades personals, rectificar les dades inexactes o sol·licitar la seva supressió quan les dades ja no siguin necessaris per als fins que van ser recollides.

Atención al cliente Josep Martínez (+34) 973 28 93 09

Nombre y Apellidos

Motivo de su visita

Teléfono de contacto

Su correo electrónico


¿Cómo ha conocido OpenNatur?

¿Cómo prefiere que le contestemos?

He leído y acepto la política de privacidad

Tratamos la información que nos facilita con el fin de enviarle publicidad relacionada con nuestros productos y servicios por cualquier medio (postal, email o teléfono) e invitarle a eventos organizados por la empresa. Los datos proporcionados se conservarán mientras no solicite el cese de la actividad. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en OPENNATUR SL estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios para los fines que fueron recogidos.

Customer Support Josep Martínez (+34) 973 28 93 09

Name and surname

Reason for your visit

Telehone contact

Your email


How did you hear about OpenNatur?

How do you prefer to be answered?

I have read and accept the privacy policy

We treat the information you provide us with in order to send you advertising related to our products and services by any means (postcard, email or telephone) and invite you to events organized by the company. The data provided will be kept as long as you do not request the cessation of the activity. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation about whether OPENNATUR SL is treating your personal data, therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary for the purposes that were collected.