The present Conditions of Sale apply to the sale of products by OPENNATUR S.L., and therefore, in

Please read these conditions carefully before placing your order with OPENNATUR S.L. By placing your order with OPENNATUR S.L., you agree to be bound by these conditions.

Purchasing process

Duly registered USERS may shop at by the established means and in the established ways. They should follow the checkout procedure, during which several products can be selected and added to the cart and finally click “Next” to process the order.

Likewise, the USER must fill in and/or check the information requested at each step.

Once the purchase process is completed, an invoice will be generated and sent with the package(s).

The USER acknowledges being aware, at all times of purchase, of certain particular conditions of sale concerning the product and shown next to the presentation or, where appropriate, image of it on its website, indicating, by way of example, but not exhaustive, and understood in each case: name, price, quantity, components, product details, or characteristics; and acknowledges that the completion of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payment orders involved in transactions carried out on may be archived and stored in the CUSTOMER’s processing in order to constitute a means of proof of the transactions, in any event, in compliance with reasonable security conditions and the applicable laws and regulations in force in this regard, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and with the rights of USERS under the privacy policy.

Security and buyer protection

OPENNAUTR offers secure payment, offering totally secure commercial transactions through credit/debit card. REDSYS virtual POS payment is available.


The prices displayed on are stated in Euros (€) and include taxes, unless otherwise stated or applied by law, especially with regard to VAT.

Shipping costs are not included in the final prices of the products. These will be included and detailed within the Cart section; and will include packaging, handling and shipping costs. They can contain a fixed and a variable part based on the volume or weight of your request.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the USER has already processed.

Right of withdrawal

Unless one of the exceptions described below applies, the USER may withdraw from his/her order without cause within 14 calendar days from the day the USER or a third party he/she has indicated (other than the carrier(s)) receives the purchased items (or from the last item, component or part in case of delivery of a good composed of multiple components or parts).

For this purpose, you must inform OPENNATUR S.L. (Polígono Industrial Camí dels Frares, Carrer 0, nº 13, 25191 Lleida (Lleida)) of your decision to cancel your order. In case you wish to exercise your right of withdrawal, OPENNATUR will provide you with the necessary documentation upon request at It will be sufficient for you to send your communication before the end of the 14-day withdrawal period and return the item to the address of the company mentioned above.

OPENNATUR does not assume ownership of the returned product until it is received at the return address. reserves the right, at its discretion, to refund the amount of the product without requiring its return. In such a case, title to the product for which the price has been refunded shall not pass to

Effects of withdrawal

OPENNATUR will reimburse you the price of the product and the ordinary shipping costs corresponding to the cheapest shipping option we offer, no later than 14 days after the day on which we receive the above mentioned communication. OPENNATUR will use the same means of payment that would have been used for the initial transaction, unless another means is expressly agreed upon. In any case, the USER shall not bear any fee that may arise from such reimbursement. We may withhold reimbursement until we have received the items returned by the USER or until you provide us with proof of having returned the items, whichever comes first.

The USER must take into account that he/she must return the articles following the instructions available from OPENNATUR within 14 days from the day on which you communicate us your withdrawal. The USER shall bear the direct costs of returning such items; and shall be responsible for any diminished value of the returned goods due to tampering with the items (except where such tampering was necessary to ascertain the nature, characteristics and functioning of the items).

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

  • Products that do not allow their return due to hygienic or health protection reasons, if they have been unsealed after delivery, or if they were, after delivery, inseparably mixed with other products.
  • Products that may deteriorate or expire quickly (e.g. insects, pheromones, repellents, etc.).

Return and cancellation policy

We do not accept returns due to the nature of our products. Cancellations should be communicated as soon as possible since, once the order has been shipped, it will not be possible to cancel it.

Shipping and delivery

Deliveries will be made within Spain (Peninsula, Balearic and Canary Islands).

Packages are generally shipped within 24 hours after receipt of your payment, if the product is in our warehouse. In case of multiple purchases in the same day, the product will be shipped in the same package.

Normally Opennatur.SL works with SEUR, ASM and Envialia for shipments. Opennatur S.L. will not be responsible for mishandling of packages by the transport company (SEUR, ASM, Envialia).

In accordance with the provisions of Law 37/1992, of December 28, 1992, on Value Added Tax (VAT), purchase orders for delivery shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.

Our responsibility

OPENNATUR will not be responsible for:

  • Any losses that are not attributable to any breach by you.
  • Business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred).
  • For any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products was concluded between both parties.
Applicable Law

These Conditions of Sale are governed by Spanish Law, specifically this website is governed by Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE or LSSI). Both parties agree to submit to the non-exclusive jurisdiction of the district courts of the city of Lleida.

Modification of sales conditions

OPENNAUTR reserves the right to make changes to, its policies and its Legal Notice and Privacy Policy, including these Terms of Sale, at any time. The USER shall be subject to the Legal Notice and Privacy Policy, policies and Conditions of Sale in effect at the time he/she places his/her order, unless, by law or by requirement of public authorities, a change must be made to such Legal Notice and Privacy Policy, policies or these Conditions of Sale (in which case, such changes may be applicable to any orders he/she has previously placed). If any of these conditions is declared invalid, void or for any reason ineffective, such condition shall be deemed excluded without such declaration affecting the validity or enforceability of the remaining conditions.


In the event of breach by you of these Conditions of Sale, and even though may not exercise any rights available to it at such time, may exercise such rights and remedies on any other occasion on which you may be in breach of these Conditions of Sale.


We do not sell products to minors. The children’s products we sell must be purchased by adults. Children under the age of 18 may only use under the supervision of a parent or guardian.

Our data
  • Company name: OPENNATUR S.L., registered in the mercantile registry of Barcelona, Volume 32.788, Folio 183, Page B-217342.
  • Registered Office: Polígono Industrial Camí dels Frares, Carrer 0, nº 13, 25191 Lleida (Lleida)
  • E-mail: