CONDITIONS OF SALE
These Conditions of Sale apply to the sale of products by OPENNATUR S.L., and therefore, at opennatur.com.
Please read these conditions carefully before placing your order with OPENNATUR S.L. By placing your order with OPENNATUR S.L., you agree to be bound by these conditions.
The duly registered USERS can buy at opennatur.com by the established means and forms. They must follow the purchase procedure of opennatur.com, during which several products can be selected and added to the cart and, finally, click on “Next” to process the order.
Likewise, the USER must fill in and / or check the information requested at each step.
Once the purchase process is completed, the invoice will be generated and will be sent together with the package / s.
The USER acknowledges being aware, at all times of the purchase, of certain particular conditions of sale that concern the product and that are shown next to the presentation or, where appropriate, image of it on its website, indicating, by way of By way of example, but not exhaustive, and understanding each case: name, price, quantity, components, product details, or characteristics; and acknowledges that making the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.
Security and protection for buyers
OPENNAUTR offers secure payment, offering totally secure commercial transactions through credit / debit card. It has payment through virtual POS REDSYS.
The prices displayed on opennatur.com are established in Euros (€) and include taxes, except that, by legal requirement, especially in relation to VAT, a different matter is indicated or applied.
Shipping costs are not included in the final prices of the products. These will be included and detailed within the Cart section; and will include the costs of packaging, handling and shipping. They can contain a fixed and a variable part based on the volume or weight of your request.
Prices can change at any time, but possible changes will not affect orders or purchases with respect to which the USER has already processed.
Right of withdrawal
Unless one of the exceptions described below applies, the USER may withdraw his order without reason within 14 calendar days from the day the USER or a third party has indicated (other than the carrier / s) Receive the purchased items (or from the last item, component or part in case of delivery of a good consisting of multiple components or pieces).
For these purposes, OPENNATUR S.L. (Polígono Industrial Camí dels Frares, Carrer 0, nº 13, 25191 Lleida (Lleida)) of your decision to withdraw your order. In case you want to exercise the right of withdrawal, OPENNATUR will provide you with the necessary documentation requesting it at email@example.com. It will be enough that you send your communication before the end of the 14-day withdrawal period and return the item to the aforementioned company address.
OPENNATUR does not assume ownership of the returned product until it is received at the return address. Opennatur.com reserves the right, at its discretion, to refund the amount of the product without demanding its return. In such case, the ownership of the product whose price has been reimbursed will not pass to opennatur.com.
Effects of withdrawal
OPENNATUR will reimburse you the price of the product and the regular shipping costs corresponding to the cheapest shipping option we offer, no later than 14 days after the day we receive the communication indicated above. OPENNATUR will use the same means of payment that would have been used for the initial transaction, unless another means is expressly agreed. In any case, the USER will not bear any fee that could be derived from said refund. We may retain the refund until we have received the items returned by the USER or until you provide us with proof of having returned the items, depending on what occurs first.
The USER must take into account that they must return the items following the available instructions from OPENNATUR within 14 days of the day you notified us of your withdrawal. The USER must bear the direct costs of returning such items; and will be responsible for the decrease in the value of the returned goods due to the manipulation of the articles (except when such manipulation is necessary to find out the nature, characteristics and functioning of the articles).
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of:
- Products that do not allow their return due to hygiene or health protection reasons, if they have been unsealed after delivery, or that were, after delivery, inseparably mixed with other products.
- Products that can deteriorate or expire quickly (for example, insects, pheromones, repellents, etc.).
Return and cancellation policy
Returns are not accepted due to the nature of our products. Cancellations must be communicated as soon as possible since, once the order has been sent, its cancellation will not be possible.
Shipping and delivery
Deliveries will be made at the national level (Spain, specifically the peninsula, the Balearic Islands and the Canary Islands).
Packages are generally dispatched within 24 hours after receipt of your payment, if the product is in our warehouse. In case of making multiple purchases in the same day, it will be sent in the same package.
Normally Opennatur.SL works with SEUR, ASM and Envialia for shipments. Opennatur S.L. will not be responsible for the mishandling of packages by the transport company (SEUR, ASM, Envialia).
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery will be understood to be located in the territory of application of Spanish VAT if the delivery address It is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.
OPENNATUR will not be responsible for:
- Any losses that were not attributable to any default on your part.
- Business losses (including loss of earnings, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred).
- Of any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products between both parties was formalized.
These Terms of Sale are governed by Spanish Law, specifically this website is governed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI). Both parties agree to submit to the non-exclusive jurisdiction of the district courts of the city of Lleida.
Modification of the conditions of sale
In case of breach by you of these Conditions of Sale, and even when opennatur.com may not exercise any rights within its reach at that time, opennatur.com may make use of such rights and actions on any other occasion in which you could breach these Conditions of Sale.
We do not sell products to minors. The children’s products we sell must be purchased by adults. Children under 18 years of age may only use opennatur.com under the supervision of a parent or guardian.
- Company name: OPENNATUR S.L., registered in the Barcelona Mercantile Register, Volume 32,788, Folio 183, Sheet B-217342
- N.I.F .: B-62277017
- Registered office: Camí dels Frares Industrial Estate, Carrer 0, nº 13, 25191 Lleida (Lleida)
- Email: firstname.lastname@example.org